Privacy Policy of NVABB LLC
Privacy Policy for Canine Blood Donor Registration
Effective Date: January 1, 2024
At NAVBB (North American Veterinary Blood Bank), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you register your dog to become a blood donor or create a veterinary professional account.
For Dog Owners
1. Information We Collect
When you complete the canine blood donor registration form, we may collect the following information:
- Owner Information: Name, address, phone number, email address, and emergency contact details.
- Dog Information: Name, breed, age, weight, health history, vaccination records, and relevant behavioral information.
- Veterinary Information: Name and contact details of your primary veterinarian.
2. How We Use Your Information
The information collected during the registration process will be used for the following purposes:
- Donor Program Coordination: To assess your dog’s eligibility for our donor program and communicate with you regarding donation schedules, eligibility, and program updates.
- Health and Safety: To ensure the health and safety of your dog and those receiving blood products by tracking health data and monitoring donor participation.
- Veterinary Contact: We may contact your veterinarian for additional health information to verify eligibility or for post-donation care.
- Internal Record-Keeping: For compliance with local and federal regulations, including record-keeping for veterinary standards and blood safety.
- Communication: To provide updates, reminders, and important notifications related to your dog’s participation in the program.
3. Third-Party Sharing
Your information will not be sold or shared with third parties, except in the following circumstances:
- Veterinary Care Providers: Relevant health information may be shared with veterinary professionals involved in your dog’s care or treatment.
- Regulatory Compliance: Information may be shared as required by law, in response to a subpoena, or for compliance with veterinary and blood bank regulations.
- Service Providers: We may use third-party service providers (such as email or SMS providers) to assist with communications. These providers will only have access to the information necessary to perform their specific functions.
4. Consent to Communication (TCR Compliance)
By providing your contact information (phone number or email address), you consent to receiving communications from NAVBB, including:
- SMS/MMS and Calls: For appointment scheduling, reminders, and program updates. Message and data rates may apply.
- Email Communications: You may receive emails related to your dog’s eligibility, program updates, or marketing materials about NAVBB.
You may opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly. SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
5. Data Security
We implement appropriate security measures to protect against unauthorized access, alteration, or destruction of your personal information. This includes encryption of sensitive information, secure storage systems, and limiting access to personal data to only those employees or contractors who require it to fulfill their job duties.
6. Data Retention
We retain personal information for as long as necessary to provide services to your dog and comply with our legal obligations. If you or your dog leave the donor program, we will retain your data only as long as needed for regulatory and record-keeping purposes.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you or your dog.
- Request corrections or updates to your personal information.
- Withdraw consent to communications, where applicable.
- Request that we delete your personal information, subject to our legal or regulatory obligations.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on our website with the effective date of the new policy. We encourage you to review this policy regularly to stay informed of how we are protecting your information.
For Veterinary Professionals
9. Who We Are
NVABB LLC (DBA NAVBB), located in Manassas, Virginia, operates the website: https://www.navbb.com, which offers an online store for animal blood products, provides information for those enrolled or interested in our blood donor program, and connects our network of donors through social media and other online posts.
This page informs website visitors regarding our policies concerning the collection, use, and disclosure of personal information for anyone deciding to use our services on our website.
If you choose to use our services, you agree to the collection and use of information in accordance with this policy. The personal information we collect is used to provide and improve our services. We will not use or share your information with anyone except as described in this Privacy Policy.
10. What Personal Data We Collect and Why We Collect It
While using our services, we may require you to provide certain personally identifiable information, including but not limited to your name, phone number, and postal address. This information will be used to contact or identify you.
E-Commerce Services:
Log Data:
Whenever you visit our Service, we collect information that your browser sends to us, called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
What We Collect and Store: While you visit our site, we’ll track:
- Products you’ve viewed: This helps us show you products you’ve recently viewed.
- Location, IP address, and browser type: Used for purposes like estimating taxes and shipping.
- Shipping address: Required for estimating shipping costs and sending you the order.
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you for information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Set up your account for our store.
- Comply with legal obligations, such as calculating taxes.
- Improve our store offerings.
- Send you marketing messages, if you choose to receive them.
If you create an account, we will store your name, address, email, and phone number to populate the checkout for future orders. We generally store your information as long as necessary for the purposes we collected it and are not legally required to retain it. For example, we will store order information for five years for tax and accounting purposes, including your name, email address, and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
11. Who on Our Team Has Access
Members of our team have access to the information you provide. For example, both Administrators and Shop Managers can access:
- Order information: What was purchased, when it was purchased, and where it should be sent.
- Customer information: Your name, email address, and billing and shipping information.
Team members have access to this information to fulfill orders, process refunds, and support you.
12. Payments
We accept payments through Elavon. When processing payments, some of your data will be passed to Elavon, including information required to process or support the payment, such as the purchase total and billing information. Please see the Elavon Privacy Policy for more details.
13. Contact Forms
After submitting any contact forms provided on the website, we will collect and store your personal information (first and last name, phone number, email) to reach out with more information regarding NVABB LLC.
If you do not wish to be contacted any longer, you may unsubscribe from our email lists or contact us at donate@nvabb.com to request immediate removal from our contact lists. All users are automatically removed from our contact lists after a set period. We will not use your personal information submitted via contact forms for marketing purposes or share it with third parties.
14. Cookies
If you leave a comment on our site, you may opt to save your name, email address, and website in cookies for convenience, so you don’t have to fill in your details again when leaving another comment. These cookies will last for one year.
If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
15. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor has visited the other website. Note that these external sites are not operated by us, so we strongly advise reviewing the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking if you have an account and are logged in to that website.
16. Analytics
We use Google Analytics to track visitor traffic to our website
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
NAVBB
9431 Main St
Manassas, VA 20110
Phone: 703-574-7417
Email: donate@navbb.com